Shipping Policy

At Sindrey, we’re dedicated to ensuring your orders are delivered promptly and with the utmost care.

Shipping Time – United States

We provide fast and reliable shipping across the United States.

Standard Shipping:
Estimated delivery: 3–5 business days

Note: Delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, or high order volumes.

Shipping Time – United Kingdom

We proudly offer same-day dispatch for all orders placed within the UK.

Standard UK Shipping:
Estimated delivery: Within 24 hours

Note: Delivery times are estimated and may vary based on postal service delays, weather disruptions, or seasonal demand.

Order Processing Time

  • United Kingdom Orders: Processed and dispatched within 2–3 hours after purchase.

  • United States Orders: Processed and dispatched within 6–10 hours after purchase.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • During busy sale periods or promotional events, processing times may be slightly extended. Any delay will be communicated via email.

Shipping Rates

Standard Shipping Rates

  • Orders over £100 qualify for free standard shipping.

  • Orders under £100 are subject to a flat shipping fee of £9.99.

Tracking Your Order

Once shipped, you’ll receive a shipping confirmation email containing your tracking number. You can track your parcel directly through the courier’s website or via the tracking page on Sindrey’s official website.

For any delivery or tracking issues, please contact our support team at support@sindrey.com.

Shipping Address Updates

Please double-check your shipping details at checkout. Once an order has been processed and dispatched, address changes cannot be made.
If you need to modify your details before shipment, reach out to support@sindrey.com as soon as possible.

Missed or Failed Deliveries

If a package cannot be delivered due to an incorrect address or remains unclaimed, it will be returned to us.
In such cases, shipping charges are non-refundable, and additional costs may apply for reshipment.

Shipping Delays

While Sindrey strives for timely delivery, certain unforeseen events—such as adverse weather, postal backlogs, or customs checks—may cause delays.
Once your order has been dispatched, Sindrey cannot be held liable for courier-related delays.

Lost or Damaged Packages

If your order is lost or arrives damaged, please notify us immediately at support@sindrey.com including your order number and a brief description of the issue.
We’ll coordinate with the courier to resolve the problem as quickly as possible.

  • For lost items, we’ll assist with the courier claim and may offer a replacement or refund.

  • For damaged items, please provide clear photos of the packaging and product for assessment.

Free Shipping Promotions

Sindrey occasionally runs free shipping offers.
These are automatically applied at checkout and are subject to conditions such as minimum purchase amounts, location eligibility, and promotion validity periods.

If you have any questions regarding this policy, please reach out to us at support@sindrey.com.
Our customer care team is always here to assist with any shipping-related queries.